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An Error Occurred While Attempting To Retrieve The List of Sage 100 Contractor Databases From The Server

Scenario When migrating from Sage 100 Contractor 2014 (version 19.x) to 2016 (version 20.x), the underlying database framework changes to Microsoft SQL Server. As there are considerable differences between the previous underlying database framework, Fox Pro, and Microsoft SQL Server, there are certain configurations which can result in the following […]
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Compatibility with Sage 300 CRE v16.1

Software Compatibility Alert Some or all of the functionality of the following products may be disabled by the installation of Sage 300 CRE v16.1 REV 4 This article describes the nature of the issues and their resolutions. If you intend to upgrade to v16.1, please read this article thoroughly before […]
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How can I identify the installed version of the Sage 300 CRE ODBC Driver?

Background The Sage 300 CRE ODBC driver is installed as part of the Sage 300 CRE workstation or server install. Updates and hotfixes to Sage 300 CRE may include newer versions of the driver. Depending on specific issues that may be addressed by a given update, it may be important […]
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Add Trusted Locations To Microsoft Excel

Background In some environments, Microsoft's Trust Center will not allow you to automatically add Event 1 Software, Inc. as a trusted publisher using the instructions listed here. If this occurs in your environment, the instructions listed below should help you resolve the matter. Recommendation Excel 2010 & above Do not […]
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Add Event 1 Software, Inc. to Microsoft’s Trusted Publishers

Background In some environments, Microsoft's Trust Center will not allow you to automatically add Event 1 Software, Inc. as a trusted publisher using the instructions listed here. If this occurs in your environment, the instructions listed below should help you resolve the matter. Recommendation Excel 2010 & above Do not […]
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Anti-virus Policy Update Damages Office Connector and Liberty Reports .xla File

Background When using Sage Office Connector or Liberty Reports with certain anti-virus applications, a recent security policy update marks the Office Connector.xla or LR.xla file as dangerous and attempts to quarantine/disinfect/remove the file. Problem Office Connector.xla and LR.xla provide the main functionality for Office Connector and Liberty Reports. Once either […]
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Liberty Reports shows ‘invalid data drive’ message when trying to connect

Background Liberty Reports for Sage 100 Contractor uses the Sage 100 Contractor API when working with a Sage 100 Contractor database of version 19 or prior. The API is used to populate the list of known databases for use with Liberty Reports and is also used to validate login credentials. […]
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How do I unload and load the Liberty Reports add-in?

Background This is a general-purpose article that provides steps for manually loading and unloading the Liberty Reports add-in. The resolution for certain technical issues require the add-in to be manually loaded or unloaded, and this action may also be prescribed by technical support staff. Steps Unloading the Liberty Reports Add-In […]
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What file permissions are required by Event 1 Software products?

Folder Permissions This article provides the minimum folder permissions that are common to all Event 1 Software products. Insufficient permissions in any of these folders can cause the program to function incorrectly or even fail to function. Please review the folder permissions that are applicable to your operating system.   […]
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How do I unload and load the Office Connector add-in?

Background This is a general-purpose article that provides steps for manually unloading and loading the Office Connector add-in. The resolution for certain technical issues require the add-in to be manually unloaded or loaded, and this action may also be prescribed by technical support staff. The Office Connector product suite consists […]