3305 Main Street Ste 019 Vancouver, WA 98663

KB Liberty Reports

slide

How do concurrent license uses work?

Licenses for many of the products developed by Event 1 Software work based on a number of concurrent uses assigned to each license type. This allows each customer to have multiple staff utilizing the same license type simultaneously if desired. The following products are included in this behavior: Liberty Reports […]
slide

What is Liberty Reports Viewer Mode?

Liberty Reports has the ability to operate in "viewer mode" on workstations where the Event 1 System Folder is unreachable. Liberty Reports does not need to be licensed in order to operate in viewer mode, and it will not use any license concurrencies. Although you cannot refresh data while in […]
slide

Making Sure Your Business Management Software Upgrade Goes Smoothly

While Event 1 Software strives to be aware of every possible contingency that could arise due to upgrading your Business Management Software, it is impossible to account for every type of implementation. Because of this, it is highly recommended that a test environment be created prior to upgrading a production […]
slide

I’ve Licensed My Office Connector or Liberty Reports Designer License, But I’m Still Getting a Prompt About The Evaluation License Expiration

Cause When Office Connector Query & Write or Liberty Reports is first installed, both the Designer and Standard features are activated with a 10 day evaluation period. These features are activated without entering a valid License ID. If you only purchased a Designer license, once you have completed licensing your […]
slide

Microsoft Excel 2016 Build 1708 Bug – Template Files Open Duplicate Workbooks

Scenario Attempting to open Liberty Reports or Office Connector Suite templates results in two duplicate workbooks being created from the template instead of one. Cause An update to Microsoft Office 2016, released on September 12th, 2017, introduces a bug which results in this behavior for all Excel template files, not […]
slide

Liberty Reports Parameters May Be Interpreted As A Date

Scenario Query parameters may be incorrectly interpreted as a date when using Liberty Reports against a Microsoft SQL Server database. This could result in an error message similar to the following: This issue is present in the following versions of Liberty Reports: 1.00.0068 1.00.0070 1.00.0073 Cause Liberty Reports uses the […]
slide

An Unexpected Situation Was Encountered When Using Liberty Reports or Office Connector Suite Products In Microsoft Excel 2016 Version 1707

Scenario Attempting to utilize Liberty Reports or Office Connector Suite products results in an error stating, "An unexpected situation was encountered." Cause An update to Microsoft Office 2016, released on July 27th, 2017, includes a damaged copy of a Windows component required for Liberty Reports and Office Connector Suite products. […]
slide

An Error Occurred While Attempting To Retrieve The List of Sage 100 Contractor Databases From The Server

Scenario When migrating from Sage 100 Contractor 2014 (version 19.x) to 2016 (version 20.x), the underlying database framework changes to Microsoft SQL Server. As there are considerable differences between the previous underlying database framework, Fox Pro, and Microsoft SQL Server, there are certain configurations which can result in the following […]
slide

Microsoft Office 2010 Security Update Impairs Functionality

Problem A recent Security Update to Microsoft Excel 2010 causes loss of functionality in some reports designed for Liberty Reports and Office Connector. While some reports may work, others may present the following symptom. Symptom During refresh, Excel will stop responding while calculating results. Recommendation In order to restore functionality […]
slide

Anti-virus Policy Update Damages Office Connector and Liberty Reports .xla File

Background When using Sage Office Connector or Liberty Reports with certain anti-virus applications, a recent security policy update marks the Office Connector.xla or LR.xla file as dangerous and attempts to quarantine/disinfect/remove the file. Problem Office Connector.xla and LR.xla provide the main functionality for Office Connector and Liberty Reports. Once either […]