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KB Liberty Reports

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How do concurrent license uses work?

Licenses for many of the products developed by Event 1 Software work based on a number of concurrent uses assigned to each license type. This allows each customer to have multiple staff utilizing the same license type simultaneously if desired. The following products are included in this behavior: Liberty Reports […]
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Making Sure Your Business Management Software Upgrade Goes Smoothly

While Event 1 Software strives to be aware of every possible contingency that could arise due to upgrading your Business Management Software, it is impossible to account for every type of implementation. Because of this, it is highly recommended that a test environment be created prior to upgrading a production […]
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An Unexpected Situation Has Occurred When Using The Office Connector Toolbar In Excel

Symptom(s) After installing Office Connector on a new PC or where Microsoft Office was recently installed/activated and attempting to select any of the buttons on the Office Connector toolbar, you receive a message that starts, "An Unexpected Situation..." After installing Office Connector on a new PC or where Microsoft Office […]
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How to send data from Excel to Sage 300 CRE

Overview The Office Connector license that you use (Write or Import) to send data from Excel into Sage 300 CRE depends on the type of data and whether Sage allows that type of data to be sent directly into the database or whether the data must be processed and validated […]
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Which Office Connector module should I use to send data from Excel to Sage 300 CRE?

Click an application title below (e.g., "Accounts Payable") to view a list of the tables that you can send data to from Excel via Office Connector. Click on a specific table (e.g., "AP Invoice") to see which Office Connector modules can be used to create and/or update records. Refer to […]
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I’ve Licensed My Office Connector or Liberty Reports Designer License, But I’m Still Getting a Prompt About The Evaluation License Expiration

Cause When Office Connector Query & Write or Liberty Reports is first installed, both the Designer and Standard features are activated with a 10 day evaluation period. These features are activated without entering a valid License ID. If you only purchased a Designer license, once you have completed licensing your […]
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Microsoft Excel 2016 Build 1708 Bug – Template Files Open Duplicate Workbooks

Scenario Attempting to open Liberty Reports or Office Connector Suite templates results in two duplicate workbooks being created from the template instead of one. Cause An update to Microsoft Office 2016, released on September 12th, 2017, introduces a bug which results in this behavior for all Excel template files, not […]
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An Unexpected Situation Was Encountered When Using Liberty Reports or Office Connector Suite Products In Microsoft Excel 2016 Version 1707

Scenario Attempting to utilize Liberty Reports or Office Connector Suite products results in an error stating, "An unexpected situation was encountered." Cause An update to Microsoft Office 2016, released on July 27th, 2017, includes a damaged copy of a Windows component required for Liberty Reports and Office Connector Suite products. […]
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Unable to Update Company Name

Background Due to a requirement for elevated privileges in some installed versions of Microsoft Office 2016, you may receive an error message when attempting to run licensing for Office Connector products. Error Unable to Update Company Name for... Resolution To gain the proper elevated prviliges when this occurs, please follow […]
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Why Does My Query Sort Differently After I Upgraded to Sage 300 Construction and Real Estate (CRE) version 16.1?

Scenario After upgrading to the Sage 300 CRE version 16.1 the Office Connector queries are not sorting by the table’s primary key order. Explanation Sage utilizes a Software Development Kit (SDK) made by Simba Technologies to create the Sage 300 CRE ODBC driver. With Sage 300 CRE v16.1, Sage is […]