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Why do I get a message saying that 'system files are out of date' when trying to install?

Symptom

When launching the installer for an Event 1 Software product, you receive the following message: /! Setup cannot continue because some system files are out of date on your system. Click OK if you would like setup to update these files for you now. You will need to restart Windows before you can run setup again. Click cancel to exit setup without updating system files. <OK> <Cancel>

Causes & Resolutions

In order to run the installation program, a small set of commonly used files must either already exist on your computer or be installed at the beginning of the installation process. If one of these files already exists but is an older version, or is in use by another program, the above message box will be displayed.

Cause 1 - File In Use

In order to run the installation program, a small set of commonly used files must either already exist on your computer or be installed at the beginning of the installation process. If one of these files already exists but is an older version, and is in use by another program, the above message box will be displayed.

One indicator that this scenario is what you are encountering is if you click OK to the above message, reboot, and receive the same message when you try to run setup again.

Resolution
Quite often, the solution for this scenario is to shut down all programs that are running (including Microsoft Excel and other Office applications). It is important to note that this includes programs that appear as icons in the system tray (lower right corner of the screen where the system clock is typically displayed). Examples of system-tray programs would be virus scan software, printer & scanner utilities, and chat systems. If you are confident that a given program can be safely shutdown, you can usually right-click on the system-tray icon and select the "Close", "Exit", or "Quit" option from its pop-up menu.

Once all programs (including system-tray programs that can be closed) have been closed, immediately run setup again (i.e., do not reboot first).

Cause 2 - System File Out of Date

This cause is less likely because modern versions of Windows include the necessary versions of the system files used by Event 1 Software products. This scenario would therefore be expected only in the case of older operating systems such as Windows 2000.

Resolution
To resolve this issue, click OK, to allow the system file update to proceed. Reboot your computer and then try the installation again.