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Why do I receive the error ‘Compile error in hidden module: cSinker’ when opening Excel?

Symptom

After installing Office Connector, you open Excel and the following error message is immediately displayed:

Compile error in hidden module: cSinker
<OK> <Help>

Cause

This error is known to occur in the following versions of Excel (which are not supported):

  • Excel 2000 and prior.
  • Excel 2010, 64-bit version. Only the 32-bit version of Excel 2010 is supported.
Resolution

Check the System Requirements page for Office Connector to determine which versions of Excel are supported and use Office Connector in one of the supported environments.

If you are using a supported environment and are encountering this error, click here to contact technical support for further assistance.