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Why does my software report that the license file location has changed?

Symptom

When starting your Event 1 Software application, or when the application needs to acquire a license, the following message is displayed:

It appears that the location of the license file has changed. Since the license file is associated with a particular machine, you must request updated license keys from Event 1 Software. This software will continue to function without updated license keys until mm/dd/yyyy.


Cause

The license file for your Event 1 Software application is tied to its location. If a change to the location is detected then your license file effectively becomes invalid. In order to provide uninterrupted use, your software will continue to work for period of 30 days after the change is detected allowing ample time for the problem to be resolved.


License Location

The location of the license file may be based on one of two folders depending on the version of your Event 1 Software application.

  • Event 1 System Folder - Used with current and future versions
    • Example - T:\Event1\
  • Timberline System Directory - Used with older versions
    • Example - T:\Timberline\Accounting\Misc\

With all current and future versions of Event 1 Software products, the installation program prompts for the path to the Event 1 System Folder. The following list provides the first version of each program that utilized the Event 1 System Folder. If you are using an older version, you can skip scenarios 1 and 2 below.

Product Version
Event 1 Office Connector (Query & Write) 2.02.0000
Event 1 Office Connector (Import) 1.00.0005
Event 1 Forecast 1.12.0050
Event 1 Integrator 2.82.0019

The path that was entered during installation for the Event 1 System Folder appears on the System Information Report
(Help / Environment / View System Information --- Event 1 / System Folder).

Note - When upgrading from an older version to one of the versions above (or higher), all workstations must be upgraded before proceeding to use your software.


License Location Change - Specific Scenarios

The following scenarios would lead to the software detecting a change to the license file location:

Scenario 1 - Incorrect Event 1 System Folder specified during upgrade

When upgrading from a previous version of your software (which did not use the Event 1 System Folder), you did not specify a path for the Event 1 System Folder that was on the same mapped drive as your Timberline System Directory on the Timberline Accounting Server. For example, if your Timberline System Directory is T:\Timberline\Accounting\, but you specified a local path such as C:\Event1\ or a different network drive such as W\:Applications\, this would be considered a change to the license file location. To prevent the license location change, you would need to specify a path on drive T:\ such as T:\Event1\.

Resolution

Local Path Used - If you specified a local path during installation (such as a folder on drive C:) then you must re-install the software and specify the correct path for the Event 1 System Folder.

Network Path Used - If you specified a network path during installation and that path is on a different drive than your Timberline System Directory, you have two options:

  • Option 1 - Re-install the software and specify a path for the Event 1 System Folder on the same network drive as your Timberline System Directory.
  • Option 2 - Contact Event 1 Support and obtain new license keys that re-establish your license using the new location for the Event 1 System Folder.
Scenario 2 - Server Change for Event 1 System Folder

If your Event 1 System Folder is on a mapped network drive, the drive letter is associated with a UNC (Universal Naming Convention) path. This path uniquely identifies the name of the server and a shared folder on the server. For example, you might have drive T:\ mapped to the UNC path \\AccountingServer\Applications\. If at some point, you replace your server, the new server may have a different name. Your Event 1 System Folder may still reside on drive T:\ but that drive is now mapped to a different UNC path such as \\FastServer\Applications\. The new UNC path results in your software detecting a change to the location of your license file.

Resolution

Submit a request for new license keys from within your software or contact Event 1 Support for assistance with obtaining new license keys.

Scenario 3 - Server Change for Sage Timberline Office

This scenario only applies to older versions of Event 1 Software applications that do not use the Event 1 System Folder.

Your Timberline System Directory is likely on a mapped network drive which is associated with a UNC (Universal Naming Convention) path. This path uniquely identifies the name of the server and a shared folder on the server. For example, you might have drive T:\ mapped to the UNC path \\AccountingServer\Applications\. If at some point, you replace your server, the new server may have a different name. Your Timberline System Directory may still reside on drive T:\ but that drive is now mapped to a different UNC path such as \\FastServer\Applications\. The new UNC path results in your software detecting a change to the location of your license file.

Resolution

Submit a request for new license keys from within your software or contact Event 1 Support for assistance with obtaining new license keys.