Why does my software report that the license file location has changed?
SymptomWhen starting your Event 1 Software application, or when the application needs to acquire a license, the following message is displayed:
It appears that the location of the license file has changed. Since the license file is associated with a particular machine, you must request updated license keys from Event 1 Software. This software will continue to function without updated license keys until mm/dd/yyyy.
CauseThe license file for your Event 1 Software application is tied to its location. If a change to the location is detected then your license file effectively becomes invalid. In order to provide uninterrupted use, your software will continue to work for period of 30 days after the change is detected allowing ample time for the problem to be resolved.
License LocationThe location of the license file may be based on one of two folders depending on the version of your Event 1 Software application.
- Event 1 System Folder - Used with current and future versions
- Example - T:Event1
- Timberline System Directory - Used with older versions
- Example - T:TimberlineAccountingMisc
|Event 1 Office Connector (Query & Write)||2.02.0000|
|Event 1 Office Connector (Import)||1.00.0005|
|Event 1 Forecast||1.12.0050|
|Event 1 Integrator||2.82.0019|
License Location Change - Specific ScenariosThe following scenarios would lead to the software detecting a change to the license file location:
Scenario 1 - Incorrect Event 1 System Folder specified during upgradeWhen upgrading from a previous version of your software (which did not use the Event 1 System Folder), you did not specify a path for the Event 1 System Folder that was on the same mapped drive as your Timberline System Directory on the Timberline Accounting Server. For example, if your Timberline System Directory is T:TimberlineAccounting, but you specified a local path such as C:Event1 or a different network drive such as W:Applications, this would be considered a change to the license file location. To prevent the license location change, you would need to specify a path on drive T: such as T:Event1. Resolution Local Path Used - If you specified a local path during installation (such as a folder on drive C:) then you must re-install the software and specify the correct path for the Event 1 System Folder. Network Path Used - If you specified a network path during installation and that path is on a different drive than your Timberline System Directory, you have two options:
- Option 1 - Re-install the software and specify a path for the Event 1 System Folder on the same network drive as your Timberline System Directory.
- Option 2 - Contact Event 1 Support and obtain new license keys that re-establish your license using the new location for the Event 1 System Folder.