3305 Main Street Ste 019 Vancouver, WA 98663

Plans & Renewals

Annual Software Maintenance & Support

Each of our products include an annual fee paid for Maintenance & Support. To learn more about what is covered under Maintenance & Support, simply click the desired product below.

Provided Service Service Detail
Maintenance While your Maintenance is current, you will be provided with access to new versions of the software as they are made available. New versions are offered from time to time, in order to add new functionality, maintain compatibility, or correct defects.
Technical Support While your Support is current, you are able to contact Technical Support as many times as necessary for assistance with issues such as (but not limited to):
  • Installation Assistance
  • Upgrade Assistance
  • Licensing Assistance
  • Error Messages
  • Server Migrations
  • Unexpected Behavior
Please note that issues resulting from custom report designs will likely fall outside of the scope covered by Technical Support. If this is determined to be the case, a member of the Technical Support team will advise you on the best course of action at that time.

Technical Support will be received from Event 1 Software, Inc with the exception of the following software flavors:
  • Liberty Reports for WMS - Technical Support will be provided by MiTek.
  • Liberty Reports for Sales Simplicity - Technical Support will be provided by MiTek.
Renewal Invoices Invoices for your Annual Maintenance & Support will be received from Event 1 Software, Inc with the exception of the following software flavors:
  • Liberty Reports for WMS - This invoice will be received from MiTek.
  • Liberty Reports for Sales Simplicity - This invoice will be received from MiTek.
Provided Service Service Detail
Maintenance While your Maintenance is current, you will be provided with access to new versions of the software as they are made available. New versions are offered from time to time, in order to add new functionality, maintain compatibility, or correct defects.
Technical Support While your Support is current, you can contact Technical Support for assistance with issues such as (but not limited to):
  • Installation Assistance
  • Upgrade Assistance
  • Licensing Assistance
  • Error Messages
  • Server Migrations
  • Unexpected Behavior
Please note that issues resulting from custom report designs will likely fall outside of the scope covered by Technical Support. If this is determined to be the case, a member of the Technical Support will advise you on the best course of action at that time.

There are several plans available that cover Technical Support for Office Connector. The amount of support and how the plans are applied varies on certain criteria.
  • Office Connector Legacy Timed Plan: This plan covers any customer who purchased their first license of any Office Connector product prior to November 1, 2011 and who have not been automatically moved to the Office Connector Legacy Unlimited Plan. The plan includes a total allotment of 2 1/2 hours to be spent on Technical Support issues per year.
  • Office Connector Legacy Unlimited Plan: This plan covers any customer who purchased their first license of any Office Connector product prior to November 1, 2011 and who have opted to enroll in the noted plan. The plan includes an unlimited amount of time to be spent on Technical Support issues per year.
  • Sage Gold Business Care: This plan covers any customer who purchased their first license of any Office Connector product after November 1, 2011 and who have opted to enroll in the noted plan. The plan includes an unlimited amount of time to be spent on Technical Support issues per year.
  • Sage Silver Business Care: This plan covers any customer who purchased their first license of any Office Connector product after November 1, 2011 and who have opted to enroll in the noted plan. The plan includes up to 5 total tickets per year to be opened with Technical Support.
Renewal Invoices Invoices for your Annual Maintenance & Support will be received from either Event 1 Software, Inc or Sage Software depending on the purchase date of your first Office Connector product.
  • Event 1 Software, Inc: First Office Connector product purchased before November 1, 2011
  • Sage Software: First Office Connector product purchased after November 1, 2011
Provided Service Service Detail
Maintenance While your Maintenance is current, you will be provided with access to new versions of the software as they are made available. New versions are offered from time to time, in order to add new functionality, maintain compatibility, or correct defects.
Technical Support While your Support is current, you are able to contact Technical Support as many times as necessary for assistance with issues such as (but not limited to):
  • Installation Assistance
  • Upgrade Assistance
  • Licensing Assistance
  • Error Messages
  • Server Migrations
  • Unexpected Behavior
Renewal Invoices Invoices for your Annual Maintenance & Support will be received from Event 1 Software, Inc.
Provided Service Service Detail
Maintenance While your Maintenance is current, you will be provided with access to new versions of the software as they are made available. New versions are offered from time to time, in order to add new functionality, maintain compatibility, or correct defects.
Technical Support While your Support is current, you are able to contact Technical Support as many times as necessary for assistance with issues such as (but not limited to):
  • Installation Assistance
  • Upgrade Assistance
  • Licensing Assistance
  • Error Messages
  • Server Migrations
  • Unexpected Behavior
Renewal Invoices Invoices for your Annual Maintenance & Support will be received from Event 1 Software, Inc.

Service Solution Plans

These plans provide you the option of purchasing a block of time that can be used for development of your Excel-based reports or business intelligence solutions. This is a great way to save money by planning for your needs in advance by purchasing a block of time up-front for a cost that is lower than our standard hourly rates.

Plans are available at the following rates:

Number Of Hours Price Per Hour Professional Services
1-2 Hours $240.00
3+ Hours $195.00