While Event 1 Software strives to be aware of every possible contingency that could arise due to upgrading your Business Management Software, it is impossible to account for every type of implementation.
Because of this, it is highly recommended that a test environment be created prior to upgrading a production environment. Doing so will allow you to not only test any changes implemented while upgrading your Business Management Software, but will also allow you to test your Event 1 Software product(s) and/or custom report(s) to verify they will function on the upgraded version of your Business Management Software without impacting your production environment.
Should you require assistance with installing your Event 1 Software product(s) in a test environment, feel free to contact our Support team using the information below:
- Event 1 Software Product Support
- Sage Office Connector Support
In cases where queries utilize syntax that works in your production environment, but not in your test environment, you should consult with the author of the report for assistance in making the necessary changes. In addition you may contact our Support team using the information above for help troubleshooting the issue.